From: Klyment Tan
Sent: August-25-08 10:34 PM
To: 'TXBelger@
Subject: RE: New Tracking
Attachments: KTX_7934.jpg
Jason,
Sorry to bother you again about the missing roll of paper - everyone at this
location forgot about the order and the request to reject the shipment but the
paper actually arrived today. I'm trying to find an order number to help you
figure out which order I'm talking about but I don't seem to have a record of
it. The UPS tracking number: 1z531E596865076809. I attached a photo of what
arrived and I hope that you find it as amusing as I did. I guess UPS missed
the note about me ordering a 107" roll and not a 58" roll and a 49" roll with
one deckled end each in addition to throwing on a few extra months of delivery
time on an overnight shipment. =P
Let me know how to proceed and if there is any other information you need from
me to make a damage claim with UPS. I feel badly that you have to deal with
this - I realize that it's a drop shipment from Superior and you had no direct
hand in the ordeal that this has become.
As a side note, I ended up printing a backdrop with the colour that I needed
for that shoot and everything went well. Thanks again for your help. I'll give
you a shout if I need anything else. =)
- K
==============================================================================
From: TXBelger@
Sent: June-18-08 9:05 AM
To: Klyment Tan
Subject: Re: New Tracking
I am so sorry; it looks like we let you down on all counts with this
order. If the order shows up, just refuse delivery so it will be
automatically rerouted to sender and we can file a damage claim with UPS to
recoup the cost. We will credit your card for the full amount.
Again, please accept our deepest apologies for all the troubles associated
with this order - it is not the norm.
Visit
www.BelgerPhotography.com for our best prices on digital, virtual, paper
and muslin backdrops, lighting, props, books, track systems and studio
equipment...you get combined shipping rates too!
If you have any questions, please contact us.
Thank you,
Jason
Belger Photography
Website:
www.BelgerPhotography.com800-581-4676
Cell Phone and Houston callers phone: (281) 361-8328
fax: (281) 360-0816