From: Klyment Tan Sent: August-25-08 10:34 PM To: 'TXBelger@ Subject: RE: New Tracking Attachments: KTX_7934.jpg
Sorry to bother you again about the missing roll of paper - everyone at this location forgot about the order and the request to reject the shipment but the paper actually arrived today. I'm trying to find an order number to help you figure out which order I'm talking about but I don't seem to have a record of it. The UPS tracking number: 1z531E596865076809. I attached a photo of what arrived and I hope that you find it as amusing as I did. I guess UPS missed the note about me ordering a 107" roll and not a 58" roll and a 49" roll with one deckled end each in addition to throwing on a few extra months of delivery time on an overnight shipment. =P
Let me know how to proceed and if there is any other information you need from me to make a damage claim with UPS. I feel badly that you have to deal with this - I realize that it's a drop shipment from Superior and you had no direct hand in the ordeal that this has become.
As a side note, I ended up printing a backdrop with the colour that I needed for that shoot and everything went well. Thanks again for your help. I'll give you a shout if I need anything else. =)
From: TXBelger@ Sent: June-18-08 9:05 AM To: Klyment Tan Subject: Re: New Tracking
I am so sorry; it looks like we let you down on all counts with this order. If the order shows up, just refuse delivery so it will be automatically rerouted to sender and we can file a damage claim with UPS to recoup the cost. We will credit your card for the full amount.
Again, please accept our deepest apologies for all the troubles associated with this order - it is not the norm.
Visit www.BelgerPhotography.com for our best prices on digital, virtual, paper and muslin backdrops, lighting, props, books, track systems and studio equipment...you get combined shipping rates too!
If you have any questions, please contact us.
Jason Belger Photography Website: www.BelgerPhotography.com 800-581-4676 Cell Phone and Houston callers phone: (281) 361-8328 fax: (281) 360-0816
Sorry for the lousy photo - the silver ruler (thanks Jonathan =) is 36" long. The roll of paper I ordered was 107" long. I'm pretty sure that this roll didn't leave the shipper in two pieces and I'm trying to figure out how an order for 2nd day express air shipment with UPS on June 10th, 2008 took until August 25th, 2008 to arrive. I think this beat my previous delayed shipment record by at least a month and a half.